Where is my order?
Please allow up to 1 week for your product to ship. You should receive a shipping confirmation within a week.
Please keep in mind, orders do not ship on weekends or on these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day.
Orders shipped via USPS will not ship on holidays observed by the US Postal Service, such as President’s Day, Martin Luther King Day, etc.
How do I track my order if I'm international?
Your tracking number will be your order number! Plug it in here:
Do you offer a warranty?
No we do not. However, our customers have the choice of receiving a brand new unit free of charge or a 100% refund if they receive a damaged or defective unit.
Please feel free to contact us if you have any other questions.
What is your Return and Exchange policy?
You may ask for a return or exchange within 14 days of delivery. Every request will be looked at on a per case basis however and is not guaranteed. Returns are subject to a 15% re-stocking fee.
Any items that include a digital key are completely non-refundable once the key has been sent to you.
Who do I contact about my order?
If you have any additional questions about your order or our products, please send us an email. You can reach us at:
Please allow 48 hours for a response, as we get a lot of questions! Also, note you may not get a response on weekends.
My order has already shipped. Can I have the delivery address changed?
The shipping address for orders that are already on their way to you cannot be changed by mySportingShop or our fulfillment center.
USPS is not able to change delivery addresses once an order has been shipped.
UPS is sometimes able to change the shipping address. Call 1-800-PICK-UPS and provide your tracking number to check if the address can be changed. Note that changing the address is likely to delay your delivery.
Can I return or exchange an item I’ve purchased?
If you need to return an item or exchange it for a different size, just email us at info@mySportingShop.com and we’ll help right away. Items can be returned within 14 days of purchase for a refund or an exchange.
I paid for shipping on my order, but then the package arrived and I had to pay to receive it.
Our shipping cost does not include import or customs taxes. This is a rare occurrence for international orders and unfortunately, we have no control over them.